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📧
Sales Inquiries [email protected]
→ 🛠️
Technical Support [email protected]
→ 📰
Press & Media [email protected]
→ 📞
Phone (China) 400-680-4998
→
Response Times
Sales Inquiries Within 24 hrs
Technical Support 1–2 Business Days
Partnership 3–5 Business Days
Press & Media Same Day
Headquarters
Room 307, Unit B, Building 2
No. 399 Danfeng Road, Binjiang District
Hangzhou, Zhejiang Province, China
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    Headquarters
    📍
    Address Room 307, Unit B, Building 2
    No. 399 Danfeng Road
    Binjiang District, Hangzhou
    Zhejiang Province, China
    📞
    Phone 400-680-4998
    (China, Mon–Fri 9am–6pm CST)
    📧
    General Email [email protected]
    🌐
    Website www.hiksemitech.com
    Response Time Guidelines
    Sales inquiries ≤ 24 hours
    Technical support 1–2 business days
    Warranty claims 2–3 business days
    Partnership inquiries 3–5 business days
    Worldwide Support

    Regional offices.

    Asia Pacific
    China · Japan · Korea · SEA

    Headquarters in Hangzhou, China

    Regional hub in Singapore

    [email protected]

    Europe, Middle East & Africa
    EU · UK · UAE · Africa

    Regional office in Frankfurt, Germany

    Middle East rep in Dubai, UAE

    [email protected]

    Americas
    USA · Canada · Latin America

    Sales office in New York, USA

    LatAm distributor in São Paulo

    [email protected]

    South Asia
    India · Nepal · Sri Lanka · Bangladesh

    Distribution through India office

    Partners in Kathmandu, Nepal

    [email protected]

    Japan & Korea
    Japan · South Korea

    Sales rep office in Tokyo

    Korea representative in Seoul

    [email protected]

    Enterprise & OEM
    Global B2B Sales

    Dedicated enterprise sales team

    OEM and embedded storage inquiries

    [email protected]

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